It’s oil change day and as I rolled into Wilde Honda in Sarasota, bright and early—I had a smile on my face. Why? Well, one reason is that I am and always will be a Wilde Fan. Additionally, I knew I was going to see some people that I care about and that made me smile. Also, I knew I was probably going to get a few hugs—and hugs always make my heart happy. (Yes, I hug people—yes, I’m HR—I like to keep the “Human” in Human Resources.)
As I pulled in, Melissa, my advisor approached me. While I know a lot of employees at Wilde Honda, Melissa is a new face. She greeted me with a warm and welcoming smile, iPad in hand and asked for my name so she could look up my appointment. I liked her immediately. Her manner was pleasant and she treated me as if she cared. Her smile was genuine—you know, one of those smiles that reaches the eyes. She created instant rapport with me, joking and laughing, while efficiently taking care of my service needs.
Getting vehicle serviced can be an annoying task—but necessary. These days I’m so busy that it sometimes feels challenging to have to stop and take care of these mundane life tasks. Having someone like Melissa in the drive can make all the difference to my entire experience. Melissa seems to be a perfect fit for the extraordinary culture at Wilde Honda.
CULTURE = WHAT IT IS LIKE TO WORK AROUND HERE